In contrast to Vonage, the MagicJack service which is a relative newcomer to the VoIP industry has proven to be innovative in price and service packaging. With a low cost of $39.95 for both the MagicJack unit and a year of service, and a $19.95 yearly bill, the MagicJack service already beats Vonage hands-down in regard to service price. Adding to MagicJack’s value is the fact that service includes free long distance calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. On top of long distance services provided by MagicJack, the MagicJack service also includes free directory assistance, phone number assignment, call waiting, voicemail, and caller ID.

While MagicJack and Vonage have only long-term service rates, Skype provides service on both a monthly and “Pay-As-You-Go” basis. With rates from 2.1 cents per minute for Pay-As-You-Go, Skype’s short-term benefits are quite apparent. More so, Skype presents itself as quite the competitor in regard to their monthly service plans by providing services starting from $2.95 a month for domestic calling. Along with their domestic (US & Canada) plan, Skype also provides country-selective services at the cost of $5.95 a month.

Skype’s ‘Unlimited Country’ plan allows the user to select a country in which they can make unlimited land-line calls to for the duration of their month subscription. Skype’s third monthly option is the ‘Unlimited World’ plan, at the price of $12.95 a month, Skype provides landline calls to over fourty countries worldwide. Along with the capability of being able to make telephone calls, Skype also provides the capability to make free PC-to-PC calls which also include video services.

Overall, in the competition between VoIP services, Skype provides the most cost-efficient plan without many frills. MagicJack meanwhile provides the most cost-efficient price which also includes a wide range of special services. Vonage, while being a long-time leader in VoIP services has fallen behind with their use of excessive prices, for services which are now common-place and can be delivered at lower rates by their competitors.

VoIP has been beneficial in terms of reducing cost related to communication as well as infrastructure. The phone calls are routed through the existing data networks, thus avoiding a need for extra or separate data network. Various other facilities like conference calls, call forwarding, automatic redial and even caller ID are made available free of cost as compared to the conventional telecommunication system.

Since VoIP are charged per megabyte, the billing costs are very low as compared to the regular telephone bills. Basically there are many pros and cons of using VoIP service. If you perform a VoIP review you will find a lot of advantages. As mentioned earlier, the reduction in cost is the biggest advantage of VoIP. Even international calls are charged very less as compared to the conventional telecommunication system. This service is indeed really portable, as one can use it anywhere by simply logging into the unique VoIP account. Even the phone -to- phone VoIP service is portable. This makes VoIP service really unique and advantageous.

But it also has cons or disadvantages. Two biggest hurdles of VoIP service are lack in provision of a round the clock service and emergency calling. Traditional phone services continue to provide unobstructed service, even when there is no power supply. But with internet phones, one needs to have power supply. If there is a black out, it may be impossible to avail this service, provided one has some battery backup or a power generator hooked up to your VoIP adapter. VoIP service is not really useful in case of emergencies, like calling 911. Locations can be easily traced in conventional phone calls, but it is just not possible to locate areas in internet phones. The data sent via email often arrives in a scrambled manner in VoIP service. Hence it loses in terms of quality. Two more hurdles that come in the way of VoIP service are distance as well as speed.

PROS OF VOIP:
1. The very first and most important advantage of VOIP is that it costs much less in comparison to traditional phone calls as it has a flat rate charge for calling long distances whereas in traditional way, your call cost is always proportional to the distance between the caller and the receiver.
2. With VOIP, you can communicate with multiple people at anytime you want but with traditional way of telecommunication, you are limited to one call one person.
3. As VOIP incorporates both data and voice communication. So, instead of just being able to talk with the other person, you can exchange more ideas with them like sending graphics, videos etc, which again is a limitation with the traditional system of telecommunications.
4. As VoIP is internet-enabled service, so even if you change location, you do not need to change the existing number, which you have to, in case you are using the traditional system.
5. Wherever internet access is available, VOIP services can be utilized but same stand restricted in case of traditional system.

CONS OF VOIP:
1. As VOIP is internet-enabled service, every time the internet connection cuts down, the VOIP system becomes inaccessible. So, if that is the only way of your telecommunication, in that case, it would prove dangerous in case of emergency.
2. VOIP services depends mainly on the quality of internet connection in your area as well as the power availability. So, in case the quality of internet is poor, it will led to poor VoIP conversation.
3. Since the VOIP is portable, so calls cannot be traced properly as to from where they are made.
4. Eavesdropping is another limitation of VOIP as it does not comes with conversational privacy and your calls can be overheard by somebody else.
5. Though caller ID is a built-in feature of VOIP package, but when we make calls using our VOIP connection, our number is not screened on their caller ID and is displayed as “Unknown.” So, the receiver might not be willing to attend our call.

Having said both the pros and cons of this great technology, none of us can undermine its importance in the current scenario where internet has certainly become a part and parcel of our everyday life. Check out several companies and do a thorough VoIP review before signing up. So, let us hope that soon all its disadvantages can be completely removed or at least minimized to an extent that majority of the world population can use this fascinating technological innovation.

Within a year customer services had moved to Canada and the price went up but the Canadian customer service was also very strong. I had occasion to call them to hard reset my modem a couple of times due to cable or power outages which would throw the lingo box out and burnt out one of the ports as well. They were patient knowledgeable; taught me things I could do on my own to avoid customer service and succinct.

The actual VoIP phone services was good the phone line was clear and worked as if it was a real phone line with the exception of when the cable was acting up. About a year after this the price went up dramatically, customer service was moved offshore to India and Lingo became part of the problem instead of the wonderful solution it had been for two years prior.

The customer service agents were no longer free thinking technically apt English speakers but Indian script readers who were confused and bewildered if you tried to take them off topic or expressed any urgency or disinterest in going through the troubleshooting routine they were trained to do because you had already done it.

The modem completely burnt out and I had to fight with them to get another one sent out; it took an hour and fifteen minutes. The quality of the phone line seemed to waver a lot after the offshore move as well. I would dial a number and get a recording or an instant busy signal as if the number was out of order which was not the case as I would call the number on my cell phone and it work.

I started only using the line for incoming calls and buzzer phone calls. After many attempts at dealing with the customer service department and the line consistently deteriorating while prices were being raised again I gave up and closed my account with them and solely used my cell phone from then on.

As far as quality goes, the sound is about as good as a cell phone call, and it is not as clear as a landline. I have found that a corded phone works better than a cordless one. Many of the bells and whistles that regular phone companies charge for are included in the price.

You get voicemail, call forwarding, call waiting, and other features included in the bundle. In addition, you can chose to have voicemail messages transcribed and e-mailed to you for an additional price. In addition, you have the option of adding a “soft phone” to your account. This is a phone number assigned to a computer. This is especially useful for people who travel abroad often, as you can make phone calls to the United States at no extra charge, as long as you have an internet connection.

Billing is also very convenient. You must provide Vonage with your credit card number, and the company then charges it automatically every month. You can log into their website to see your bill and usage. One drawback is that you do not receive paper statements.

Another drawback is that your actual bill will be about ten dollars higher than the nominal charge, because of taxes, fees, and surcharges. Emergency calls (911) are different from a regular landline. Since Vonage works anywhere you have internet, your phone number is not attached to a physical location, so the 911 dispatcher has no way of knowing where you are located. If you want the benefit of the emergency dispatcher knowing your location, you must register your address through the Vonage website. You must do this every time you move.

Though I believe Voice over IP technology has a long way to go in order to become as clear and reliable as landlines, the price is a huge incentive to switch. I would not go back to a regular landline after using Vonage for a few years.